IT Support: Service plans
We offer flexible service plans based on 6, 12, or 24 month terms. Our IT support plans are designed to ensure continuity of service through a combination of on-site preventative maintenance, remote assistance and unlimited telephone and email support. Clear and predictable monthly costs making easier to budget. If you need extra support its at our cost not yours.
Our agreements begin with a full audit and with regular reviews you can measure progress over time.
All of our support contracts include the following:
- No hidden extras
- Unlimited telephone support
- Unlimited email support
- Branded customer portal
- Site monitoring (24/7 365 days a year)
- Clear service level agreements
- Regular account management review
- Optional Internal and external vulnerablility scanning
All of our contracts include liason with 3rd parties to ensure we see your issue through to resolution, saving you time and guaranteeing that you're never caught between suppliers when timing is critical.
We're also able to provide hardware maintenance to ensure you're always protected and confident that in the event of failure, replacement parts can be onsite, configured and services re-established with flexible response times to suit.